louisgray.com - Latest Comments in http://blog.louisgray.com/2009/05/dinosaur-adobe-manually-reviews.html

Re: http://blog.louisgray.com/2009/05/dinosaur-adobe-manually-reviews.html

Louis Gray — Tue, 05 May 2009 03:23:13 -0000

JD, thanks for the note. My concern with trial vs. buy is there are often hassles, such as big watermarks or not being able to save (effectively crippleware). Given Adobe product is well known, I didn't expect to have to try before buying. I'd rather just get instant access.

Of note, we do have CS4 now. It took two orders and a few calls to Adobe, my credit card company and a few live chats, but all should be well now - 24 hours after expected. Just an odd loop we were in for a while.

Re: http://blog.louisgray.com/2009/05/dinosaur-adobe-manually-reviews.html

John Dowdell — Tue, 05 May 2009 01:33:38 -0000

Hi Louis, if you needed it tonight, you could use it... software's functional before purchase.

That "order needs review" is unusual... I've seen it before when ordering across borders... could be other reasons too.

Sorry for any hassle, but I trust it'll work through without significant incident.

jd/adobe

Re: http://blog.louisgray.com/2009/05/dinosaur-adobe-manually-reviews.html

Webomatica — Mon, 04 May 2009 11:58:57 -0000

Adobe's software is one thing (Adobe updater particularly sucks) but agreed, the stuff surrounding it is lacking in many ways. The work around: I downloaded trials of the programs I needed right away which tided me over for the week, and ordered the actual program in the mail. Which had to be approved as well.

There's an old steve jobs quote - "You've baked a really lovely cake, but then you've used dog shit for frosting."

Re: http://blog.louisgray.com/2009/05/dinosaur-adobe-manually-reviews.html

jhofker — Mon, 04 May 2009 10:57:59 -0000

Louis, could you have downloaded the trials of what you needed and installed them? I have no love for Adobe (and this very ridiculous practice), but downloading and installing the trial would probably have worked. Once you pass muster as a valid customer who wants a product and they email you (or whatever) your key, you could then register your software with that, right?

Re: http://blog.louisgray.com/2009/05/dinosaur-adobe-manually-reviews.html

Louis Gray — Mon, 04 May 2009 10:55:52 -0000

Kurt, they certainly don't have anyone working weekends, and at almost 8 pacific time on Monday, I haven't heard back yet, so they're probably hitting the Starbucks on their way in. It could be that Adobe flags any software purchase over a certain dollar amount - $500 or $1,000, for example, but considering the high price of their products to begin with, a manual review is almost guaranteed.

(BTW - Good to see you here)

Re: http://blog.louisgray.com/2009/05/dinosaur-adobe-manually-reviews.html

Louis Gray — Mon, 04 May 2009 10:54:30 -0000

Adobe is one of those companies whose products have little parallel, but there are so many UI problems and inconsistencies, it's tempting to beg for a solid alternative. Nobody I know is a huge fan of Reader for example, yet, there are often times it's required over Apple Preview.

Re: http://blog.louisgray.com/2009/05/dinosaur-adobe-manually-reviews.html

Louis Gray — Mon, 04 May 2009 10:53:12 -0000

Zud, Breaking Bad is the best show on TV right now. If I find situations like these thanks to watching it religiously, it's a good trade. :)

Re: http://blog.louisgray.com/2009/05/dinosaur-adobe-manually-reviews.html

PXLated — Mon, 04 May 2009 10:33:42 -0000

That's just nuts. But, Adobe sucks in a lot of ways. Just wait until you have to download an update to their screwy updater just to get an update.

Re: http://blog.louisgray.com/2009/05/dinosaur-adobe-manually-reviews.html

ZuDfunck — Mon, 04 May 2009 07:43:36 -0000

Everything seems to happen to you
If it's not one thing it's another
I get a kick out of your experiences
Your like Walt on Breaking Bad
'cept your not cooking Meth!

Re: http://blog.louisgray.com/2009/05/dinosaur-adobe-manually-reviews.html

kurtstarnes — Mon, 04 May 2009 03:21:00 -0000

Louis - That's totally unacceptable and I understand your motivation for writing about it -> it's also news!

I wonder how many people Adobe have on the payroll to handle such "reviews"? Obviously not enough to expediently accommodate you.

Best to you,

Kurt