louisgray.com - Latest Comments in louisgray.com: Who Does Apple Think They Are?

Re: louisgray.com: Who Does Apple Think They Are?

Adam — Mon, 29 Jun 2009 07:14:42 -0000

Ummm. ok, you love Apple? Need I remind you that Apple is a corporation, a legal entity. It's not a person. Would you expect a letter back if you wrote to Harry Potter?

Apple is a corporation, and if you feel like it owes you something, you sue it. It doesn't mean you need to stop loving it.

And on another note, the people behind Apple are a different story, and all I can say is you need to make sure to get to them in the correct way, and remember that again, they owe you nothing.

Re: louisgray.com: Who Does Apple Think They Are?

dee — Tue, 03 Feb 2009 23:47:58 -0000

i couldn't get through the comments. Louis Gray and Mona N are being absurd. what business does the company President have with responding to accidents at the retail level? there was an apology and i suspect a zealous offer to help the couple by those immediately present, the retail staff. if you think you're entitled to more than that it's because you live in a lawsuit-frenzied country.

Re: louisgray.com: Who Does Apple Think They Are?

moskowitz — Sun, 01 Feb 2009 11:51:11 -0000

lesson - where or who is the "mensch" ... then again, this seems to be a pervasive issue that exists on any number of layers/levels of society today ... integrity, accountability, caring about your fellow "person", et al. Mona, you are awesome for taking a stand!

btw, since when is everything viewed through the lens of legal liability?

Aleksandr Solzhenitsyn's 1978 Harvard Address (June 8, 1978) (excerpt):

"I have spent all my life under a Communist regime and I will tell you that a society without any objective legal scale is a terrible one indeed. But a society with no other scale but the legal one is also less than worthy of man. A society based on the letter of the law and never reaching any higher fails to take advantage of the full range of human possibilities. The letter of the law is too cold and formal to have a beneficial influence on society. Whenever the tissue of life is woven of legalistic relationships, this creates an atmosphere of spiritual mediocrity that paralyzes man’s noblest impulses.

And it will be simply impossible to bear up to the trials of this threatening century with nothing but the supports of a legalistic structure.

The Direction of Freedom

Today’s Western society has revealed the inequality between the freedom for good deeds and the freedom for evil deeds. A statesman who wants to achieve something important and highly constructive for his country has to move cautiously and even timidly; thousands of hasty (and irresponsible) critics cling to him at all times; he is constantly rebuffed by parliament and the press. He has to prove that his every step is well-founded and absolutely flawless. Indeed, an outstanding, truly great person who has unusual and unexpected initiatives in mind does not get any chance to assert himself; dozens of traps will be set for him from the beginning. Thus mediocrity triumphs under the guise of democratic restraints."

Amen

Re: louisgray.com: Who Does Apple Think They Are?

Chris Baskind — Sun, 01 Feb 2009 10:48:25 -0000

What a lot of drama. Yeah, Apple might be liable. No, they shouldn't have sent a letter, press release, or a nice iLife 09 boxed set. That would be world-class stupid, and I rather doubt Apple combs Special Education programs for its legal team.

This is a potential personal injury case. Apple will say nothing. Doesn't mean they're a bunch of bastards. I think the couple was classy for not suing, but unless they approach Apple offering to release them from liability in exchange for an apology (or change their mind about a lawsuit), this is the end of the matter. Hope Apple fixes that door.

Re: louisgray.com: Who Does Apple Think They Are?

marshal sandler — Sun, 01 Feb 2009 07:13:54 -0000

I think when you deal with Teche's these, are folks who have only been educated to talk to, machines not people !t is a fault in our educational system. The faulty glass is not an Apple Problem . The real problem is that a large firm could have with a few kind words resolved this problem! I agree with Mr Gray free merchandise is not way to resolve this problem ! This is a people issue about someone or a group of someone's who do not understand the human condition ! And of course If an executive had any brains should they should have called you, even though they are not responsible for Faulty Construction, you were guest in their house!

Re: louisgray.com: Who Does Apple Think They Are?

Louis Gray — Sun, 01 Feb 2009 02:49:03 -0000

As Erin says, #suckit. :-)

Re: louisgray.com: Who Does Apple Think They Are?

Aaron Brazell — Sun, 01 Feb 2009 02:47:23 -0000

It happens. But I think you meant, "The fault is mine." :-p /runs

Re: louisgray.com: Who Does Apple Think They Are?

Louis Gray — Sun, 01 Feb 2009 02:40:08 -0000

The headline, as always, is my fault. I actually changed it a tad from what Mona submitted. She had it more like, "Who Do You Think You Are, Apple?!" The fault is with me.

Re: louisgray.com: Who Does Apple Think They Are?

Aaron Brazell — Sun, 01 Feb 2009 02:38:11 -0000

He was harassing you for your grammar. Apple is an incorporated entity, therefore singular. The title should be, "Who does Apple Think It Is". ;)

Re: louisgray.com: Who Does Apple Think They Are?

Mona Nomura — Sun, 01 Feb 2009 02:34:16 -0000

You understood that comment...? I STILL don't get it, Aaron... :(

Re: louisgray.com: Who Does Apple Think They Are?

Louis Gray — Sun, 01 Feb 2009 01:43:07 -0000

My prior note was referring to Anthony Citrano. There are two Anthonys in this thread, and name calling is off the table.

Re: louisgray.com: Who Does Apple Think They Are?

feint — Sun, 01 Feb 2009 01:41:38 -0000

i use Windows

Re: louisgray.com: Who Does Apple Think They Are?

feint — Sun, 01 Feb 2009 01:40:39 -0000

what....did someone just call me an Apple Fanboy? Im not a fanboy....im typing on a pc right now....I just think you are blowing up a situation which we all don't know a lot about. If I was in any store and something fell on me due to "an act of God", I wouldn't sue......And let also not forget Apple did apologise (something which you keep saying didn't happen).

Stop insulting me and look at the moral side to this which clearly shows this was something that happens in life....enough said.

Re: louisgray.com: Who Does Apple Think They Are?

tamar — Sun, 01 Feb 2009 01:07:38 -0000

I saw it on Giz too, but they should be updating these email addresses!!

This is out of date: http://consumerist.com/5013...

Bottom line: sjobs@apple.com's mail handling team sucks.

Re: louisgray.com: Who Does Apple Think They Are?

Mona Nomura — Sun, 01 Feb 2009 00:53:26 -0000

Given Leaword Kansas' weather conditions as illustrated by this graph: http://pics2.city-data.com/..., it is Apple's responsibility to ensure the store is weather proof. But again, I am not here to argue legal issues. I am talking about the principle and concept of customer service 101.

Re: louisgray.com: Who Does Apple Think They Are?

Mona Nomura — Sun, 01 Feb 2009 00:48:53 -0000

Which means if proof was provided, they will be responsible. Thus, legally, yes they are.

Re: louisgray.com: Who Does Apple Think They Are?

Mona Nomura — Sun, 01 Feb 2009 00:41:27 -0000

"I think it would be fair if Apple wrote them a short email/letter thanking them for shopping at their store and apologizing for the unfortunate incident. It would also be reasonable to give them a Gift Card or voucher or something, but not compulsory." = bingo.
"Also, expecting Steve or the VP to reply is silly. Maybe the Store or Regional Manager would get involved." = I agree with the Jobs part, but doesn't a retail executive's job entail overseeing retail operations?

Re: louisgray.com: Who Does Apple Think They Are?

cosmictap — Sun, 01 Feb 2009 00:35:36 -0000

And - as I said in my first comment, Mona IS absolutely right that they handled this clumsily. And I love you, Mona, but the breathless suggestion of Apple's legal responsibility and needing to do a press release is kinda, well, absurd.

Re: louisgray.com: Who Does Apple Think They Are?

Mona Nomura — Sun, 01 Feb 2009 00:24:36 -0000

It's more the principle - that they (the execs) should care. It only takes a few seconds out of someone's day to pick up the phone and say: "Thank you for being loyal customers." or "We appreciate you." or even "Thank you for taking the time to reach out." I am realistic and understand the execs probably receive thousands of emails a day. It just reflects really bad on the top execs, to not train their chain of command to at least filter or notify them of something as horrible as a glass door shattering on paying customers.

Re: louisgray.com: Who Does Apple Think They Are?

cosmictap — Sun, 01 Feb 2009 00:24:21 -0000

And I answered above - but you're both mistaken. You're conflating "should have" with legal responsibility. Your illustration of a cinema display falling on someone depends on whether it was negligent and foreseeable, as described above. I'm not dwelling on the small stuff, Mona, I'm just asserting that you are mistaken about Apple's legal responsibility here.

Re: louisgray.com: Who Does Apple Think They Are?

cosmictap — Sun, 01 Feb 2009 00:22:07 -0000

Sorry, but your collective lack of legal knowledge is painfully evident. "Legally," Mona, regardless of your confidence, you're quite mistaken. A finding of negligence requires a departure from what a reasonably prudent person/organization would do under similar circumstances. Thus, proof that a reasonable person/organization could and would have foreseen the damages or injury, and taken action to prevent it, is needed to establish legal responsibility.

Re: louisgray.com: Who Does Apple Think They Are?

Mona Nomura — Sun, 01 Feb 2009 00:19:21 -0000

I hear you, as well as what everyone else is saying - but I am huge advocate for customer service, customer relations, and simply appreciating those that help corporations like Apple be who they are. I don't think Apple needed to acknowledge or thank them in any way for not filing a lawsuit, but at least something, anything to show they DO care about their customers.

It's just good business practice and reflects well for brand preservation, especially because of the recent PR nightmare events. ;) Thanks for your input (and for being able to discuss amicably!)

Re: louisgray.com: Who Does Apple Think They Are?

Leslie — Sun, 01 Feb 2009 00:18:59 -0000

To add to that, for what it is worth, any apology by a company can be considered an admission of fault. In this case where Apple is clearly not at fault (act of nature) and no one was injured why would they open themselves to a lawsuit where it was obvious there was none coming? I get appalled at how apple handles legit claims like MacBook Pro damage under Apple Care warranties, but this? Not ringing my outrage or innapropriate bells at all.

Re: louisgray.com: Who Does Apple Think They Are?

Aaron Brazell — Sun, 01 Feb 2009 00:18:47 -0000

Touché :-)

Re: louisgray.com: Who Does Apple Think They Are?

Leslie — Sun, 01 Feb 2009 00:13:15 -0000

Seriously. I'm not sure what the people expected, and I don't mean that antagonistically at all. Also not sure what the size of the company has to do with acts of nature? I'm surprised the claims department even called back, but I guess the one thing Apple is always proactive with is law suits *grin*. I guess it wouldn't have even occurred to me to write a letter in the first place for something that was wind related, unless I was writing to suggest they change the store design according to region due to possible future incidents. Would a reply have been nice and gained them brownie points? Oh, sure, absolutely. Should it be required or expected? I don't think so. I guess I just don't see the cause for outrage in this case.