DISQUS

louisgray.com: louisgray.com: The Five Stages Of Early Adopter Behavior

  • jeremy · 1 year ago
    Great post and well stated. Not to turn this into a rant, but there have been a couple times in the past where those early adopters exhibiting stage 4, "Sense of Entitlement, Nitpicking and Reduced Use", behavior have driven me away from using a service for a while/forever because:

    a. It gets annoying to watch the bickering

    and

    b. When you try to get away from the bickering, you can't find any normal people who are using the service yet because it's still in the early stages of life.

    I definitely like it when everybody hangs out in stage 3 or decides to leave peacefully.
  • smbeebe · 1 year ago
    Louis ... this is incredible. I think you're part techno psychologist! Very in-depth analysis and rich details on each of these 5 stages. I think your model of 5 Stages of Early Adopter Behavior is right on point! I've seen this happen with twitter, FriendFeed and now Plurk, just as you called it! wow, creepy!
  • tom martin · 1 year ago
    Outstanding post. For anyone launching a technology this should be mandatory reading. Plan to link to it from my own blog, with props of course.
  • Mukund Mohan · 1 year ago
    Very Cool thinking. Thanks for the post Louis.
  • drewolanoff · 1 year ago
    Is there a 12 step process to stop?
  • Louis Gray · 1 year ago
    If there is, I certainly don't have any intentions of attending. I like this process. It's just worth knowing where you are in that process. Self-awareness is key.
  • charlieanzman · 1 year ago
    One of your best to date Louis. Every so often, a 'real' service, with 'sticking potential' comes along that can make a huge difference in a variety of ways. Friendfeed is indisputably one of them (so far). Your independent evangelism helped a lot of people discover it.
  • lulugirl896 · 1 year ago
    This post was really thought-provoking for me and made me look at some posts over on my blog, and I noticed that I do go through exactly these phases with services like HubDog, BluePulse, SakiMobile, and more recently ceTwit. It's definitely made me think twice about my approach.
  • dnimtz · 1 year ago
    Very insightful article. I recognize many of these traits myself, especially related to the sense of entitlement when it comes to bugs or missing features.

    Keep up the great posts!
  • Meryn Stol · 1 year ago
    I'm impressed by your analysis, certainly given the fact that you're an early adopter yourself.

    However, I question your idea that there are different (e.g. self-serving) motivations other than the (justified) excitement and hope of something better. I think services pushed by early adopters always deserve the excitement, but the creators can't always live up to the (infinite?) hopes of the early adopter, either because of lack of flexibility on their part or the commercial interests of shareholders in a later stage of the service.

    For example: Maybe Facebook sucks (in 2008, "post-FriendFeed" terms) because of the fact that Mark Zuckerberg is not as smart as we thought he would be, or maybe because he can't open it up because of the interests of shareholders. (I'm being explicitly harsh against Facebook for the sake of the argument)

    Also, a company like Apple shows that you can keep users being excited for one brand. It could mean that the main problem is that early adopters think company founders have some kind of infinite creativity, while in fact they just had one or two well-executed ideas.

    In this case, I think there's nothing wrong to cheer for someone who decides to take over the lead. Even if the can't sustain that lead. Improving up on others is hard enough, always being the best is even harder.

    Right now, I think Friendfeed has taken the lead in a certain dimension, so I think they deserve the cheering. But this doesn't perse means that they'll always have the lead. It is yet unclear if they have someone as adaptive as Steve Jobs. Of course I don't mean to say Apple will always have the lead in consumer electronics - one could argue about if they have right now - but, again, it's nice to use as an example.
  • Brad · 1 year ago
    You can see this happening with twitter right now. The BIG early adopters are now using twitter to market Plurk and FriendFeed. most of the traffic on Plurk and FriendFeed seems to be about that service... Very interesting thought provoking post!
  • Leif Hansen · 1 year ago
    Insightful and convicting
  • shanmac · 1 year ago
    For me #1, #2, and #3 apply. I felt that way about Apple and the Mac. Once the company went mainstream I felt like I had served my purpose and was no longer needed. I didn't feel resentment as is implied in #4 and #5. I just disappeared.
  • David Adewumi · 1 year ago
    any personal examples of products you've gone through this cycle with?
  • Louis Gray · 1 year ago
    I can't say I've gone through all five stages, as I tend not to have enough pull to migrate an entire group of people along. A few years ago, this behavior could be seen on stock bulletin boards, as we moved from Yahoo! to Raging Bull to Investors Hub, for example.

    More recent examples would be prioritizing FriendFeed over Twitter, or you could see people flock to Facebook and later, fall away from it. You can even see people telling FriendFeed what they should or shouldn't do, or saying it needs to play out the way they want.

    Regarding Shanmac's comment, I would be a big Apple promoter, for sure, but now that they're in the leadership position, I don't feel the need to liveblog every keynote or wave the Apple flag. It's actually a very relaxing mode... like in #3, where we were vindicated as being right. I hope not to get to stage 4 or 5 with them.
  • charlieanzman · 1 year ago
    Curious what the ratio of comments here vs Friendfeed were ??
  • Louis Gray · 1 year ago
    So far, including this one, there are 20 comments here, and 16 on the post entry in FriendFeed.

    Now, if you use FriendFeed's advanced search for the headline vs. Everybody and all services...

    http://friendfeed.com/search?q=The+Five+Stages+...

    You see 14 more from where I "tweeted" it. There were other postings and bookmarkings of it, but none got any comments in the main feed. The Social Media Room got one or two.
  • David Adewumi · 1 year ago
    What strikes me Louis, is that some sites, like Facebook didn't go through that early adopter phase. The early adopters were Harvard students and Ivy Leaguers. I"m trying to understand your article in the context of sites like Facebook, who didn't necessarily attract the generic early adopter.
  • Louis Gray · 1 year ago
    That's absolutely right as Facebook controlled who could use the service for a long time. But when they did open up, it enabled the "true" early adopters to jump in, and the site further accelerated with the API. You can see people like Scoble embrace the site, and then get frustrated by the limits or the uselessness of apps. Now he's not talking much about Facebook at all. TechCrunch memorably said Facebook could challenge Microsoft.

    So the early adopter cycle happened. But it happened later in the site's lifespan, after it had opened up.
  • Jandy · 1 year ago
    Interesting post. I definitely agree with the cycle as it pertains to leading early adopters who do carry a great weight with followers, and to a lesser degree with all early adopters. I tend to be an early adopter just because I'm fickle and want to test the next new thing; if the next new thing is really close in concept to the last new thing, the last new thing may suffer. But there's not a sense of resentment or revenge - I just got distracted by New! Shiny! And I have zero pull with zero followers.
  • GoFrostfire · 1 year ago
    wow, great details, thanks
  • hash · 1 year ago
    Reminds me of Geoffrey Moore's "Crossing the Chasm", with a twist.
  • Gwyneth Llewelyn · 1 year ago
    Louis, you're assuming one thing: that early adopters are always members of the Bored Generation: the one that has short attention spans, a slight tendency towards autism, and is brutally biased towards everything that is bright and shiny, always jumping on the "next best thing" once it's released.

    Now this certainly describes a large part of the early adopter population, but certainly not all of it. After all, if it weren't otherwise, the 1969-born Unix and the Internet would have never continue to be around — pretty much what we have nowadays was developed and deployed four decades ago, although certainly there has been further development and innovation. However, eager "early adopters" of both Unix and the Internet are still heavy promotors of both technologies — definitely on stage 3, and not stepping down from it.

    But there are lots of similar examples. In fact, I would boldly claim that truly disruptive technologies (in the sense that they really dramatically change the way we think, feel, work, and use them) never leave your stage 3. Let's get a few examples... Linux ("Unix on the desktop PC for the masses"), Apache, MySQL, PHP (ten years and still going strong!), blogging (as a concept, not tied to any software platform), and of course the concept of portable music readers (iPod and variants) and — why not? — mobile phones.

    So the point that you're trying to make is that most technology is not "disruptive" at all — it's just a fad, a fashion, something "cool" to have for a while, and like most of fashion, it peaks and fades away into nothingness. The industry — even in the most innovative area — prefers to capitalise on existing "concepts" and relaunch the same idea over and over again. We've seen that happening with Hi5/Ringo/Friendster/MySpace/Facebook/Ning — nothing new with each new platform, the concept might be sticking, but people just move to the next one launched, as they go through each of the 5 stages. So, are "social networking sites", as a concept, a disruptive technology? I might consider that they are not if there is no clear model emerging out of the mess... but just successive re-inventions based on the same concept (OpenSocial might be the way out of the mess) without any model sticking around for long. Amazon and eBay are definitely disruptive technologies, as anyone running a publishing company or a distribution company knows.

    On the other hand, disruptive technology will never leave the 3th stage. And — surprise, surprise! — it's going to be always around in some form or other. Nobody can imagine that one of these days all Unix vendors will pack and go and say: "so! We had 40 years of Unix! Enough is enough; let's try something else" or "Let's get rid of TCP/IP and build a new Internet from scratch". No — disruptive technology stays around forever, even if it gets changed, improved, and re-developed as time goes by.

    And there will always be people around doing the promotion of disruptive technology.

    Speaking strictly for myself, I'm quite the early adopter on a lot of technologies, Web sites, and everything that attracts my attention... but I hardly ever leave phase one, and probably won't even enter the "promotion" stage of that! In fact, I believe that I'm currently just on Stage 3 of the following technologies: the Internet, Unix and its myriad clones, anything that comes out of Steve Job's head, and Second Life.
  • Tyler · 1 year ago
    Seesmic video reply from Disqus.
  • FrancoisR · 1 year ago
    So now the question is just how to get the early adopters to notice you...
  • sean808080 · 4 months ago
    This is a gem that bears repeating. Great observations here...
  • Thomas Hawk · 4 months ago
    Quite insightful Louis.
  • Jeff Brown · 3 months ago
    Very astute observations Louis. I too see these stages in play. I saw myself going from championing Seesmic to recently grumbling about the service and venting my frustrations all within the span of about a month.

    Many of these services are free. I don't know why I let myself get all wound up about them sometimes. After all, they don't owe me anything.
  • Sardar Mohkim Khan · 1 month ago
    Thanks for this post, though i have read it ages after it had been posted, but useful nonetheless.
  • reboltutorial · 1 month ago
    Interesting article, I refered to it in my last post
    http://reboltutorial.com/blog/marketing-sits-ab...
  • Leslie Grandy · 1 month ago
    Hello, my name is Gearhead Gal and I am an early adopter, and a product development exec. I enjoyed reading this post, and it got me thinking about the mainstream users and laggards towards whom we often target new products, in order to drive large scale adoption.

    First, I believe technologists tend to build products for themselves and use the influential early adopter as a gauge of their future success. But for the average consumer, collaboration isn't likely unless he or she attaches to the product, which only happens after engagement. Consumers should have a rightful sense of entitlement - that a product just works - and when it doesn't they tell more people about it then they do when it works as merchandised.

    Second, I believe today's digital generation not only has shorter attention spans, but because of easy access to the infinite world market of goods, substitutes are readily available as is information about the alternatives.

    What I conclude from this is that the notions of how an early adopter and the mainstream consumer behave are starting to merge.
  • Chris Pirillo · 1 year ago
    This is precisely why I've joined fewer and fewer sites over the past few years... why I didn't get excited about FaceBook, why I'm not terribly thrilled about Disqus or FriendFeed. There's always going to be something new, and the time I have to take to migrate mindsets is not always worth it.
  • gregory · 1 year ago
    ah, wisdom, it's wonderful isn't it? has such strategic value too.