louisgray.com - Latest Comments in louisgray.com: Disqus' Excellent Customer Service Enables Comments Integration

Re: louisgray.com: Disqus' Excellent Customer Service Enables Comments Integration

webwatch — Sun, 20 Dec 2009 11:57:43 -0000

thanks a lot for that marvelous post!!!

Re: louisgray.com: Disqus' Excellent Customer Service Enables Comments Integration

patti — Fri, 20 Nov 2009 21:30:48 -0000

i AM ON A BLOG REULARLY (daily) called "OPTIONBABE.COM. Today was the first time that I could NOT get regular access into this site as a verified registered person. I could only sign on as a guest & with a different avatar, (not my own). Please check this out immediately and fix whatever the problem is, I'd greatly appreciate it!!!

my email addresses are: ptthaas71@gmail.com & pjg1956@aol.com for correspondences.
I hope this gets resoled before Monday!
Thanks again,
Patti Haas

Re: louisgray.com: Disqus' Excellent Customer Service Enables Comments Integration

Lloydi — Tue, 21 Apr 2009 11:21:12 -0000

Disqus is now popular its because it is user friendly and easy to locate your comments.

Re: louisgray.com: Disqus' Excellent Customer Service Enables Comments Integration

obscurelyfamous — Tue, 29 Apr 2008 22:35:03 -0000

Sometimes we just miss one. Thanks for being patient though.

Re: louisgray.com: Disqus' Excellent Customer Service Enables Comments Integration

Alex Kaminski — Tue, 29 Apr 2008 22:27:33 -0000

So, just wanted to say that since your post the support has been great. I've received replies within a couple minutes of my posts and you guys have helped me move my comments over from my old blog within 10 minutes of me sending an email for help. Now I finally get to experience that amazing support everyone talked about! (btw, I sent the email from a different email than the one I'm using on disqus... so maybe that's why you didn't find it.)

Re: louisgray.com: Disqus' Excellent Customer Service Enables Comments Integration

Sal — Tue, 29 Apr 2008 10:25:42 -0000

I have had this same issue since, according to email exchanges with Daniel, since 8/31/07, and recently again in March. :(

Re: louisgray.com: Disqus' Excellent Customer Service Enables Comments Integration

obscurelyfamous — Tue, 29 Apr 2008 05:17:53 -0000

Hey Alex, I couldn't find your email but I did find your forum post. Sorry for taking so long to get back to you.

It looks like you've figured it out in the mean time.

Re: louisgray.com: Disqus' Excellent Customer Service Enables Comments Integration

Alex Kaminski — Mon, 28 Apr 2008 17:25:37 -0000

I also heard some great things about disqus' customer service, but when I tried to get help I got no response both via the support forums and email. It's already been a couple days since my post and email to them. So while I like their product and have heard great things about their customer service, my customer service experience sucked. (I have since solved the problem by switching to another template. - just so I can use disqus.)

Re: louisgray.com: Disqus' Excellent Customer Service Enables Comments Integration

Yuvi Panda — Mon, 28 Apr 2008 10:24:21 -0000

Good. Now, if they can get it to work on my new site... :(

Re: louisgray.com: Disqus' Excellent Customer Service Enables Comments Integration

gregory — Mon, 28 Apr 2008 04:35:08 -0000

i will use disqus just because of ths story

Re: louisgray.com: Disqus' Excellent Customer Service Enables Comments Integration

Louis Gray — Sun, 27 Apr 2008 14:42:15 -0000

For you, anything! I just updated the blog's data in Plaxo.

Re: louisgray.com: Disqus' Excellent Customer Service Enables Comments Integration

therealmccrea — Sun, 27 Apr 2008 14:32:15 -0000

Great to see you're now using Disqus. That's sure making it easier for me to see what you're finding of interest around the web (via seeing your comments feed into your lifestream in Plaxo Pulse). Don't forget to connect your blog's Disqus comments to Plaxo Pulse, too, so that I can comment from within Pulse and have it should up here!

(Let me know if you have questions about how to do that.)

Re: louisgray.com: Disqus' Excellent Customer Service Enables Comments Integration

CyndyA — Sun, 27 Apr 2008 05:31:49 -0000

Sebastian, I have to say that no matter how loud Louis can be (is it the weekend? He must be on Techmeme *wink*) everything I have heard from bloggers using Disqus has said the same level of response.

Yes, any good start-up would do everything they can, but many of them don't. The standouts definitely go out of their way, even for the most bizarre installs, not only because it's good for keeping customers, but also because it helps them in the long run. You can't imagine every use case when you are designing and testing, but your users sure can. ;)

Re: louisgray.com: Disqus' Excellent Customer Service Enables Comments Integration

obscurelyfamous — Sun, 27 Apr 2008 01:43:05 -0000

It's out fault. We're fixing issues that should deal with modified templates much better. In the mean time, shoot me an email at daniel@disqus.com if you have further problems.

Re: louisgray.com: Disqus' Excellent Customer Service Enables Comments Integration

charlieanzman — Sat, 26 Apr 2008 23:32:29 -0000

Well how cool is this? I tried it too (stock blogger - modified template) and had issues. May give it another go tomorrow.

Re: louisgray.com: Disqus' Excellent Customer Service Enables Comments Integration

khodabakchian — Sat, 26 Apr 2008 23:30:06 -0000

Daniel Ha is definitely a super responsive/nice person. He really cares and it shows and my experience is that he is like that with everyone (and not only the influencers like Louis).

Re: louisgray.com: Disqus' Excellent Customer Service Enables Comments Integration

Louis Gray — Sat, 26 Apr 2008 23:02:48 -0000

I can be an evangelist, but I don't think of myself as "loud", per se. There are a lot of bloggers with a lot more readership than me, and always will be. If there are other startups who want me to be an evangelist though, I'm all ears! :-)

Re: louisgray.com: Disqus' Excellent Customer Service Enables Comments Integration

Louis Gray — Sat, 26 Apr 2008 23:01:43 -0000

Blogger's certainly not perfect. But it was a big improvement for me, away from the desktop app I was using, which got overloaded by my posting volume. Also, the FTP publishing enabled writing without server-side scripting, unlike TypePad, and I believe Wordpress, so it was good. I've looked into Wordpress, but the site's up and running, so I shouldn't complain.

Re: louisgray.com: Disqus' Excellent Customer Service Enables Comments Integration

Franklin — Sat, 26 Apr 2008 19:27:40 -0000

Disqus is great. That is great customer service. But, I am not sure it so telling about the web in general but more telling of Disqus as an organization. They certainly went the extra mile. Its great they helped you make it work.

Re: louisgray.com: Disqus' Excellent Customer Service Enables Comments Integration

Sebastian — Sat, 26 Apr 2008 18:32:20 -0000

I'm sorry, but no matter how much of a Disqus-fan I am (I'm a huge fan) that's not next-generation customer service but just caring for a potentionally very loud evangelist. Most start-ups would do everything they can to make you use their service. ;)

Re: louisgray.com: Disqus' Excellent Customer Service Enables Comments Integration

Mike McBride — Sat, 26 Apr 2008 18:18:13 -0000

Interesting, I had run into the same trouble you did, using my own template and FTP to my own domain from Blogger, and gave up after I never heard back from Disqus, guess it pays to have more readers. :)

Re: louisgray.com: Disqus' Excellent Customer Service Enables Comments Integration

Phil Glockner — Sat, 26 Apr 2008 18:08:43 -0000

Congrats on the successful integration and welcome! I know you've been a heavy Disqus user already, just on everyone else's blogs. Looks good!

Oh, on top of the other blogs you mentioned, I have noticed that a bunch of tumblr blogs (tumblogs) are picking it up too. Apparently Disqus is winning that one by default -- Tumblr doesn't provide one and other other comment systems don't have clear or existing instructions.

Re: louisgray.com: Disqus' Excellent Customer Service Enables Comments Integration

julian_marain — Sat, 26 Apr 2008 18:07:43 -0000

this is super great customer service indeed!

Re: louisgray.com: Disqus' Excellent Customer Service Enables Comments Integration

plasmaegg — Sat, 26 Apr 2008 17:40:28 -0000

just checking how the conversation tracking works in Disqus if there is such a thing. :-)

Re: louisgray.com: Disqus' Excellent Customer Service Enables Comments Integration

plasmaegg — Sat, 26 Apr 2008 17:38:58 -0000

now that is something cool worth writing about - all comments available in an RSS feed in a single place - wonder if it will store reply's etc in a gmail style conversation in the Disqus dashboard?