DISQUS

Benjamin Golub · 1 year ago

Very nice! Disqus seems to be exploding recently. Daniel was also helpful helping me hack slide down Disqus comments into RSSmeme. Don't forget that FriendFeed is pulling in Disqus comments too; I think that's huge.

plasmaegg · 1 year ago

just checking how the conversation tracking works in Disqus if there is such a thing. :-)

Corvida Raven · 1 year ago

Awesomesauce! I love Disqus :D Daniel Ha and the team he has beside him is doing an outstanding job with customer service and really going above in beyond. They are setting high standards and I hope others will follow their lead.

gregory · 1 year ago

i will use disqus just because of ths story

charlieanzman · 1 year ago

Well how cool is this? I tried it too (stock blogger - modified template) and had issues. May give it another go tomorrow.

Daniel Ha · 1 year ago

It's out fault. We're fixing issues that should deal with modified templates much better. In the mean time, shoot me an email at daniel@disqus.com if you have further problems.

Sebastian · 1 year ago

I'm sorry, but no matter how much of a Disqus-fan I am (I'm a huge fan) that's not next-generation customer service but just caring for a potentionally very loud evangelist. Most start-ups would do everything they can to make you use their service. ;)

khodabakchian · 1 year ago

Daniel Ha is definitely a super responsive/nice person. He really cares and it shows and my experience is that he is like that with everyone (and not only the influencers like Louis).

Louis Gray · 1 year ago

I can be an evangelist, but I don't think of myself as "loud", per se. There are a lot of bloggers with a lot more readership than me, and always will be. If there are other startups who want me to be an evangelist though, I'm all ears! :-)

CyndyA · 1 year ago

Sebastian, I have to say that no matter how loud Louis can be (is it the weekend? He must be on Techmeme *wink*) everything I have heard from bloggers using Disqus has said the same level of response.

Yes, any good start-up would do everything they can, but many of them don't. The standouts definitely go out of their way, even for the most bizarre installs, not only because it's good for keeping customers, but also because it helps them in the long run. You can't imagine every use case when you are designing and testing, but your users sure can. ;)

digiSal · 1 year ago

I have had this same issue since, according to email exchanges with Daniel, since 8/31/07, and recently again in March. :(

Phil Harnish · 1 year ago

Proof that platform neutral, niche solutions are really gonna solve a lot of problems people didn't know they had. Especially blogger users... the commenting UI for blogger is terrible and likely will stay that way. Converts from blogger don't look back.

Louis Gray · 1 year ago

Blogger's certainly not perfect. But it was a big improvement for me, away from the desktop app I was using, which got overloaded by my posting volume. Also, the FTP publishing enabled writing without server-side scripting, unlike TypePad, and I believe Wordpress, so it was good. I've looked into Wordpress, but the site's up and running, so I shouldn't complain.

plasmaegg · 1 year ago

now that is something cool worth writing about - all comments available in an RSS feed in a single place - wonder if it will store reply's etc in a gmail style conversation in the Disqus dashboard?

julian_marain · 1 year ago

this is super great customer service indeed!

Phil Glockner · 1 year ago

Congrats on the successful integration and welcome! I know you've been a heavy Disqus user already, just on everyone else's blogs. Looks good!

Oh, on top of the other blogs you mentioned, I have noticed that a bunch of tumblr blogs (tumblogs) are picking it up too. Apparently Disqus is winning that one by default -- Tumblr doesn't provide one and other other comment systems don't have clear or existing instructions.

Mike McBride · 1 year ago

Interesting, I had run into the same trouble you did, using my own template and FTP to my own domain from Blogger, and gave up after I never heard back from Disqus, guess it pays to have more readers. :)

Franklin · 1 year ago

Disqus is great. That is great customer service. But, I am not sure it so telling about the web in general but more telling of Disqus as an organization. They certainly went the extra mile. Its great they helped you make it work.

therealmccrea · 1 year ago

Great to see you're now using Disqus. That's sure making it easier for me to see what you're finding of interest around the web (via seeing your comments feed into your lifestream in Plaxo Pulse). Don't forget to connect your blog's Disqus comments to Plaxo Pulse, too, so that I can comment from within Pulse and have it should up here!

(Let me know if you have questions about how to do that.)

Louis Gray · 1 year ago

For you, anything! I just updated the blog's data in Plaxo.

Yuvi Panda · 1 year ago

Good. Now, if they can get it to work on my new site... :(

Alex Kaminski · 1 year ago

I also heard some great things about disqus' customer service, but when I tried to get help I got no response both via the support forums and email. It's already been a couple days since my post and email to them. So while I like their product and have heard great things about their customer service, my customer service experience sucked. (I have since solved the problem by switching to another template. - just so I can use disqus.)

Daniel Ha · 1 year ago

Hey Alex, I couldn't find your email but I did find your forum post. Sorry for taking so long to get back to you.

It looks like you've figured it out in the mean time.

Alex Kaminski · 1 year ago

So, just wanted to say that since your post the support has been great. I've received replies within a couple minutes of my posts and you guys have helped me move my comments over from my old blog within 10 minutes of me sending an email for help. Now I finally get to experience that amazing support everyone talked about! (btw, I sent the email from a different email than the one I'm using on disqus... so maybe that's why you didn't find it.)

Daniel Ha · 1 year ago

Sometimes we just miss one. Thanks for being patient though.

HighSchool · 8 months ago

Disqus is now popular its because it is user friendly and easy to locate your comments.

patti · 1 month ago

i AM ON A BLOG REULARLY (daily) called "OPTIONBABE.COM. Today was the first time that I could NOT get regular access into this site as a verified registered person. I could only sign on as a guest & with a different avatar, (not my own). Please check this out immediately and fix whatever the problem is, I'd greatly appreciate it!!!

my email addresses are: ptthaas71@gmail.com & pjg1956@aol.com for correspondences.
I hope this gets resoled before Monday!
Thanks again,
Patti Haas

webwatch · 4 days ago

thanks a lot for that marvelous post!!!

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