http://louisgray.disqus.com/A Silicon Valley Blog for Early Adopters and Tech GeeksenSat, 01 Mar 2008 15:53:00 -0000http://blog.louisgray.com/2008/02/dealing-with-offline-companies-can-be.html#comment-429216645<p>It seems like a lot of the "offline" companies that have created online methods to order things aren't very good at integrating the new tech into their old systems.<br><br>I've had the same runaround with U-Haul. Reserved truck online, no record of truck reservation when I show up at the rental facility. Or they do have the reservation, but I still have to fill out all of the paperwork manually, even though they have printed forms from the web reservation system.<br><br>Of course, online customer service isn't always much better. I've been battling to get anyone other than a response bot to resolve an issue with a MyBlogLog Pro subscription for two weeks. Yesterday they sent me a survey to fill out, wanting to know how happy I was with the resolution to the problem. Only they haven't resolved it. :) I don't think Yahoo wants to know how satisfied I am with their customer service right now.</p>Tom KephartSat, 01 Mar 2008 15:53:00 -0000